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Minimica

Shipping &
Returns

Everything you need to know about shipping, returns, and refunds for your personalized 3D miniatures.

Shipping Policy

We strive to provide fast and reliable shipping for all our customers. Please review our shipping policy below:

  • Orders are typically processed within 1-2 business days.
  • Shipping times vary depending on the selected method and destination:
    • Standard Shipping: 5-7 business days
  • Free shipping is available on orders over $100
  • International customers are responsible for any customs fees or taxes.
  • We provide tracking information for all shipments via email.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help. Here's our return and refund policy:

  • You have 30 days from the date of delivery to request a return or refund.
  • To be eligible for a return or refund, the item must be unused and in the same condition that you received it.
  • To initiate a return or refund, please contact our customer service team with your order number and reason for the return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
  • For standard returns, customers are responsible for return shipping costs.
  • If you receive a defective or incorrect item, we'll cover the return shipping and send you a replacement at no extra cost.

Please note that some items, such as personalized or hygiene products, may not be eligible for return. Check the product description for specific details.

Frequently Asked Questions

Need More Help?

For any questions about our shipping, return, or refund policies, please contact our support team.

[email protected]